User Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoom

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dc.creatorMora Jiménez, Luis Diego
dc.creatorRamírez Benavides, Kryscia Daviana
dc.creatorQuesada Quirós, Luis
dc.creatorLópez Herrera, Gustavo
dc.creatorGuerrero Blanco, Luis Alberto
dc.date.accessioned2023-01-06T17:44:37Z
dc.date.available2023-01-06T17:44:37Z
dc.date.issued2022-03
dc.description.abstractDue to the measures imposed to prevent the spread of the virus during the COVID-19 pandemic, how education and work communications are carried have changed. An increase in video conferencing and meeting applications is noticeable. In this research paper, we describe the results of a user experience evaluation of three widely used platforms: Discord, Microsoft Teams, and Zoom. Through the User Experience Questionnaire (UEQ) application, it was determined that Discord is better in aspects not related to tasks and provides an above-average UX. On the other hand, zoom excels when it comes to tasks, but in conjunction with Microsoft Teams, it delivers below-average UX.es_ES
dc.description.procedenceUCR::Vicerrectoría de Docencia::Ingeniería::Facultad de Ingeniería::Escuela de Ciencias de la Computación e Informáticaes_ES
dc.description.procedenceUCR::Vicerrectoría de Investigación::Unidades de Investigación::Ingeniería::Centro de Investigaciones en Tecnologías de Información y Comunicación (CITIC)es_ES
dc.identifier.citationhttps://link.springer.com/chapter/10.1007/978-3-030-96293-7_6es_ES
dc.identifier.doi10.1007/978-3-030-96293-7_6
dc.identifier.isbn978-3-030-96293-7
dc.identifier.urihttps://hdl.handle.net/10669/88027
dc.language.isoenges_ES
dc.relation.ispartofseriesLecture Notes in Networks and Systems;414
dc.rightsacceso abierto
dc.rights.urihttp://creativecommons.org/publicdomain/zero/1.0/*
dc.sourceInformation Technology and Systems. ICITS 2022 (pp.52-61).Estados Unidos: Springer, Chames_ES
dc.subjectUEQes_ES
dc.subjectDiscordes_ES
dc.subjectMicrosoft Teamses_ES
dc.subjectZoomes_ES
dc.subjectCOVID-19es_ES
dc.subjectUSER EXPERIENCEes_ES
dc.titleUser Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoomes_ES
dc.typeartículo originales_ES

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