User Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoom




artículo original


Mora Jiménez, Luis Diego
Ramírez Benavides, Kryscia Daviana
Quesada Quirós, Luis
López Herrera, Gustavo
Guerrero Blanco, Luis Alberto

Título de la revista

ISSN de la revista

Título del volumen



Due to the measures imposed to prevent the spread of the virus during the COVID-19 pandemic, how education and work communications are carried have changed. An increase in video conferencing and meeting applications is noticeable. In this research paper, we describe the results of a user experience evaluation of three widely used platforms: Discord, Microsoft Teams, and Zoom. Through the User Experience Questionnaire (UEQ) application, it was determined that Discord is better in aspects not related to tasks and provides an above-average UX. On the other hand, zoom excels when it comes to tasks, but in conjunction with Microsoft Teams, it delivers below-average UX.


Palabras clave

UEQ, Discord, Microsoft Teams, Zoom, COVID-19, USER EXPERIENCE