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dc.creatorGutiérrez Doña, Benicio
dc.creatorAlvarado, Guiselle
dc.creatorArévalo, Douglas
dc.creatorHerrera, Fabián
dc.creatorMora Martínez, Esteban Octavio
dc.creatorQuesada, Kathia
dc.creatorRojas, Cynthia
dc.creatorRojas, William
dc.creatorSerrato, William
dc.creatorUlate, Floreny
dc.creatorVargas, Joaquín
dc.creatorZúñiga, Ronny
dc.creatorZúñiga, Martín
dc.description.abstractRelations between mobbing and burnout were examined. A sample of service sector workers (n=1215) completed the Leymann Inventory of Psychological Terrorization (LIPT) and Maslach Burnout Inventory (MBI). Factorial structure was evaluated by means of principal component analysis. Cronbach́ s Alpha for the LIPT were within the range of .76 to .89, and within .86 to .94 for the MBI. GLM-multivariate revealed that country had significant effects on both mobbing, Wilks’ Lambda=.28, F(10, 2410)=215.25, p<.01, eta2=.47, and burnout, Wilks’ Lambda=.60, F(6, 2412)=118.38, p<.01, eta2=.23. Regression analysis revealed that attacks on quality of life and occupational position were good predictors of depersonalization, R2=.43, F(1, 1213)=921.30, p<.001, 95% CI[.27, .44]; prevention of self-expression and communication was a good predictor of emotional exhaustion, R2=.24, F(1,1213)=921.30, p<.001, 95% CI[.36, .44]. Conversely, isolation from social relationships accounted for only 5% of variance in personal accomplishment.es_ES
dc.description.sponsorshipSistema de Estudios de Posgrado, Vicerrectoría de Investigación, Universidad Estatal a Distanciaes_ES
dc.rightsAtribución-NoComercial-CompartirIgual 4.0 Internacional*
dc.sourceInternational Journal of Psychology, Volumen 51(S1), 2016es_ES
dc.subjectService sectores_ES
dc.subjectPsychometric scale adaptationes_ES
dc.subjectPredictive modelses_ES
dc.subject150 Psicologíaes_ES
dc.titleMobbing and burnout in the service sector: Psychometric and empirical findings from Colombia, Costa Rica, and the USAes_ES
dc.typeartículo científicoes_ES
dc.description.procedenceUCR::Vicerrectoría de Investigación::Unidades de Investigación::Ciencias Sociales::Centro de Investigación y Capacitación en Administración Pública (CICAP)es_ES

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Atribución-NoComercial-CompartirIgual 4.0 Internacional
Except where otherwise noted, this item's license is described as Atribución-NoComercial-CompartirIgual 4.0 Internacional