Mobbing and burnout in the service sector: Psychometric and empirical findings from Colombia, Costa Rica, and the USA
artículo original
Fecha
2016-07Autor
Gutiérrez Doña, Benicio
Alvarado, Guiselle
Arévalo, Douglas
Herrera, Fabián
Mora Martínez, Esteban Octavio
Quesada, Kathia
Rojas, Cynthia
Rojas, William
Serrato, William
Ulate, Floreny
Vargas, Joaquín
Zúñiga, Ronny
Zúñiga, Martín
Metadatos
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Relations between mobbing and burnout were examined. A sample of service sector workers (n=1215) completed the Leymann Inventory of Psychological Terrorization (LIPT) and Maslach Burnout Inventory (MBI). Factorial structure was evaluated by means of principal component analysis. Cronbach́ s Alpha for the LIPT were within the range of .76 to .89, and within .86 to .94 for the MBI. GLM-multivariate revealed that country had significant effects on both mobbing, Wilks’ Lambda=.28, F(10, 2410)=215.25, p<.01, eta2=.47, and burnout, Wilks’ Lambda=.60, F(6, 2412)=118.38, p<.01, eta2=.23. Regression analysis revealed that attacks on quality of life and occupational position were good predictors of depersonalization, R2=.43, F(1, 1213)=921.30, p<.001, 95% CI[.27, .44]; prevention of self-expression and communication was a good predictor of emotional exhaustion, R2=.24, F(1,1213)=921.30, p<.001, 95% CI[.36, .44]. Conversely, isolation from social relationships accounted for only 5% of variance in personal accomplishment.
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10.1002/ijop.12328Colecciones
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